I ordered my self installation kit in August to arrive for the 11th of September, however, I have not received the package and any confirmation of delivery. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. Your connection box is usually put in the living room on the wall. The Openreach sockets do not work for Virgin Media. Browse Virgin Media Virgin Media. Account - Cable. Step 4. Working hard to help connect the nation, shop our offers and order online. Phone line - 5 mins. Next, connect the power cable. Dave. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Installation Steps. Choose somewhere halfway between your Hub and where you’re experiencing poor coverage. Push the white cable with the black label into the Hub. 2 weeks ago - last edited 2 weeks ago. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. --Hub 3. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Direct Save Telecom offer new phone line installations for £39. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. This'll only take a few moments. Account - Mobile. 19 minutes ago. Is it necessary to plug the cable to socket for having wifi, if so what can I. Jan 14, 2022. If you in a property that's recently been added to Virgin Media's network we have another video th. Thanks for the reply. Pop the power cable into a nearby plug socket, and turn it on. No Virgin Media socket Go to solution. Hello VLNeedham. Virgin media wall socket for broadband is not what js shown on the installation guide. The installation took about 2 hours and was similar to an ordinary coaxial install, the. on 18-05-2022 19:55. I'm sorry to hear about the missing wall socket. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Hello, I recently got the virgin media super hub and the coaxial cable they gave me with the box fits in the back of the hub fine but not in to the wall. 0a output. Virgin Media; My Virgin Media; Shop;. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterday Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterday My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. Genuine Latest Virgin Media White Internal use Wall Box + Isolator. Manage Your Account. 0 Kudos Share. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. However, my property doesn't seem to have a Virgin-compatible socket/cable installed anywhere. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. Account - Cable. How long will the QuickStart installation take me? WiFi Hub - 30 mins. The cable going in will be a double. I am so sorry that you have faced these issues regarding your recent install, I can see that you now have an appointment booked, are you able to let us know how things are looking after this appointment?This is very easy to do and will only take a couple of minutes. Push the red label end of the white cable, into the wall socket. 194. 0 Kudos. Then cables run from there to the Virgin cable box and optionally a cable broadband modem if you use that service. Long story short, I need an engineer to come and re-install the coax from the brown box outside as whichever company supplied the previous tennants internet/phone has cut the virgin media cable outside to install their own cable through the hole. We would like to show you a description here but the site won’t allow us. Hi there @LEIXU . It feels like I need to just obtain a connector to enable the two to fit. Re: No virgin media wall socket. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. cable from wall. We would like to show you a description here but the site won’t allow us. Re: Installation not workingUSB 2. • Scroll to the HDMI port you connected the cable to. 1 Mar 2016. Tudor. A Virgin Media wall socket is simply a point of entry into your home. Standard Member. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. I am going to cancel. Chris. This video will show you how to install a Virgin Media extension cable. 2. Last up, we need to get your phone connected. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Wall socket connection Hi There,Am engineer came to connect my broadband but he didn’t install a Virgin wall socket box, there was an old box but was damaged by previous owner, but the engineer didn’t replace the socket and i paid for installation is. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). There are multiple different branded wall boxes inside our flat but none. on 23-10-2022 13:36. You just need to find the socket and plug in your phone. Virgin Media; My Virgin Media; Shop;. One of them was Telewest. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. on 06-03-2023 09:36. Security matters. Package arrive today and realized I don't have a VM wall socket to. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. The isolator has a terminator cap (marked below) fitted to the open end. on 05-09-2023 20:36. And on the back of the box. So, a 50 minute broadband, TV and phone. We’ll also make sure the switch goes smoothly, so you’re not without broadband for any period of time. Thanks for posting, welcome both to the community and also Virgin Media. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Or if the other end of the white cable is in a more useful. which will give you a general idea of VM fixtures and fittings. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Call the pre-installation and delivery team on 0800 052 1734. We have the quickstart pack but sadly cannot get broadband set up and working. I’ve ordered a broadband only package and it said I was applicable for a self install kit. Browse Virgin Media Virgin Media Community. The engineer pushed the fibre cable through the wall and there is a small white wire which has a push connector which plugs into the hub. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. If no joy, try the pre-install team - 0800 0521734. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. Options. That is a rooftop aerial outlet for Freeview TV. 0 Kudos. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi! New to the UK and just moved into our first home here. They can arrange for an engineer to come to the property to complete the installation. There are multiple different branded wall boxes inside our flat but none. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. If I couldn't get the proper wall socket, the internet is not going to be set up su. 1 ACCEPTED SOLUTION. O have just had the 1g, 5x hub installed. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Virgin Media Wall Socket. CryptoQuickStart, set up and connections. All the wall sockets I can see are for BT. Welcome to the community and thanks for taking the time to post here on the forums. . 3 weeks ago. You cannot watch live TV via the guide without the wired coax, but you can still use the mini box in your loft as long as you have WiFi reception there. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Friday or 8AM-6PM Saturday and Sunday if you can't find anything. Solved: Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. . I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. into the Virgin Media socket on your wall. He - 5270179. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. My broadband and stream box just arrived. Stay safe online. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Phone line - 5 mins. Following the installation and verification of its functionality, you can browse the web or. 1. Rob. 5. Browse. Jack14102. Very Insightful Person. to your Virgin Media socket. The cable on the right looks like is for a Freeview TV antenna. However the wall socket doesn’t have the correct connection for the cable with the hub. Hello. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Follow these steps to install your virgin Media Broadband, TV and Phone service. Speedvirgin media internal wall box. Follow these steps to install your virgin Media Broadband, TV and Phone service. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. Can't find Virgin Media socket in QuickStart, set up and connections yesterday; Gone away form received when setting up account in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections Tuesday; Delayed Installation in QuickStart, set up and connections TuesdayRe: Wall socket connection. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Part of the Pro Signal range of modular wallplates; standard USB connection module with flylead. on 12-01-2023 10:45. 32K. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. To best look into this, I am sending a private message. Stay safe online. You may still need to pay an activation fee, but some deals will offer activation for free. You should see a cable going through the wall and if you trace this inside, you should get the cable. But I don't think I have any Virgin Media Wall sockets in my house. 0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit switch, V6 0 KudosThere were many cable companies that originally built the networks in the early 1990s. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. provided, I shall give them a call tomorrow. I am then unable to sign in to my account as I do not have my account information. However, we couldn’t locate the wall socket in our place. Remove the connector cable. Reply. Some new sockets may look like one of the below. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Tudor. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. VM. 100. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. Just. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. The top “capped” one is marked FM & has been disused since cable went digital. £ 9. MRV boxes will be connected via Wi-Fi or using a Powerline adapter if required. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Booking an engineer is easy with Virgin Media. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. We have a virgin media wall socket with an ethernet port in the wall but no round cable. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Can anyone tell me what the case is called, confirm its needed and. Thank you for your post and welcome to the community. No virgin Media wall socket Vera03. Sorry to hear about these issues with your Quickstart installation! It does sound like you will need a manned installation. Local. VM has two clear working days to get you connected before any compensation applies, once you have informed them of the problem by phone. Broadband and TV deals. Take the red-banded. I am so sorry to hear that you seem to be missing a wall socket in the home. in Email 10 hours ago Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;Virgin Media Hub Coax Cable Power Cable Two-way splitter Next, grab the power adapter and plug it into the small round socket on the back of your Hub. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Connecting Laptop to Ethernet through ethernet wall sockets in Networking and WiFi Friday Installation: Wall socket issue in QuickStart, set up and connections Friday TopAbout Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. QuickStart, set up and connections. We would like to show you a description here but the site won’t allow us. My Virgin wall socket just have phone line, didn’t get any F type connector, so I cannot connect the isolator cable. called the delivery team and they managed to book a technician for me. Hello,I signed up for Virgin Media broadband last night - the delivery of the QuickStart self-install pack was listed as 25/11/2023. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Stay safe online. . Avoid the bathroom and make sure the Pod isn’t hidden by furniture. I will send a private message - watch out for the purple envelope 🙂 Kind regards. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoCall the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. You should be able to locate your telephone master socket, which would have a BT or. Failing this. -a power cable for the hub's adapter. The cable on the right looks like is for a Freeview TV antenna. Feb 22, 2022. Manage Your Account. Find out when Virgin Media broadband will be rolling out in your area - if it’s not already available. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. I was told when purchasing the broadband package that fibre was available here. 2. Bits and bytes. Follow these simple installation steps for your Virgin Media home phone set up. Vonage 2nd line. I am trying to set up our wifi. However I found the socket is blocked by a circular wire (maybe used by some previous tenant for protection purposes). The box and cables may have been removed by the previous occupiers. Browse Virgin Media Virgin Media Community. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. called the delivery team and they managed to book a technician for me. on a domestic hub you look at the values thus. We all know and love the internet and TV services that can enter our homes through entry points. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. Hello, We recently moved into a house which has this box connected to the router. Dave. QuickStart, set up and connections. 132Mb average speed. on 17-12-2022 10:39. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. Some older sockets may have NTL or Telewest written on them. Or if the other end of the white cable is in a more useful. I recently got Virgin broadband installed. Trace any cables coming out of it and check the ends of them. Just. This is designed to push over the existing screw connector the outlet has. No virgin media wall socket. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. My issue is the small wire is attached to the fibre and held there wit. . 11-11-2022 12:53 - edited 11-11-2022 12:58. Then Cables Run From There To The. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayCant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterdayMy internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. This hole will typically be up to 1cm in diameter and often positioned near your front door. We have a virgin media wall socket with an ethernet port in the wall but no round cable. New to the UK and just moved into our first home here. Call the Pre-installation and delivery team on 0800 052 1734 and see what they say. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). How can I speak to someone about getting one installed. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. My Virgin Media App. Save £105. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. They'll then install a fibre socket inside. I recently got Virgin broadband installed. Explain what needs to be done and book an engineer visit. I am hoping a membe. The installation should take around an hour. Indeed, I just took further photos which may help illustrating. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. We are setting it up but are unsure how to connect it into the broadband. The two sockets on the wall on the RHS are telephone sockets. Push the red label end of the white cable, into the wall socket. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Solved Fibre Phone Upgrade Virgin Media Community 4863537. Business, Economics, and Finance. Get more from your Virgin Media setup. Thanks New to the UK and just moved into our first home here. ; Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. See you in a bit. I would love to help you get your service installed. Update: 3 April 2023: Broadband firms have failed to implement the new 'one touch switching' process in. Got my virgin media self install kit but I don't have a virgin socket. Browse Virgin Media Virgin Media Community. No, any cables within the house can be touched as much as the householder wants to touch them. Plug into the Hub. If it’s not a technical issue you need help with then we’re here to support you on. Customer since 1993. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayHi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. (138 Reviews) If you have a TiVo box in the living room and a TiVo Super Hub Broadband router in in an upstairs office then you will often need an extension cable to relocate these devices. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. which will give you a general idea of VM fixtures and fittings. Mark as New; Bookmark this message;. Hi mariz2198, thanks for posting and welcome to our community. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. However the wall. on 03-12-2022 10:11. . Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. There is a handy guide here 👉 Virgin-TV-V6-QuickStart-Guide-for-New-Customers. The coax cable from the study can be used for the other 360 box in the kitchen. VIRGIN MEDIA V6 TIVO EXTENSION CABLE. #12. Time slots are from Monday - Saturday, between 8-1pm and 1-6pm. You need a small spanner to remove this, then push the provided connector over the exposed end. -a power cable for the hub's adapter. Options. . Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). QuickStart, set up and connections. . So yes, following many takeovers, this is now your Virgin Media connection. • Connect the end of the 1. 3) get VM to fit a new box for you. I have also checked outside and there is no box either on my property or on my boundary wall. Get virgin engineer to move the wall socket. Some new sockets may look like one of the below. The cable can be a loose wire as well as a socket, external cables may give a clue as to the location. Just moved in to new (rental) flat. 2 Uninstall TiVo box. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. Plug into the Virgin Media wall socket Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Within 30 daysOn top of that, Virgin Media also offers a self-install option. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. The wall socket I have within my home does not appear to be working. You need to call your telephone provider if you want to alter any of the wiring or move the main socket. Solved: Hello, I've just recieved our VM hub5 and unable to install ourselves due to no VM wall socket. Options. Re: How to book an engineer. The top “capped” one is marked FM & has been disused since cable went digital. I'm a Very Insightful Person, I'm here to share knowledge. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Please help. in Networking and WiFi Sunday; No Virgin Media Wall socket . Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. The agent said I’ll need an eng. Installing and configuring your kitWhen I try to set up my Hub 3 using the Virgin Media App, it buffers for a while saying; "Getting Data" Then displays a message - 5244698Thank you. on 05-04-2023 09:20. Your engineer will arrive at your chosen time on your chosen day. Choose the best spot for your wifi hub. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. #2. I need to arrange an appointment with an engineer. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Push the red label end of the white cable, into the wall socket. Standard Member. • Take the red-banded end of the isolator cable and push it. Take the red-banded end of the isolator cable,. We have the quickstart pack but sadly cannot get broadband set up and working. . But this is provided you already have an undamaged Virgin Media socket. It covers topics such as remote control, recording, apps, settings and troubleshooting. The other is marked TV, & this is used for TV & Broadband. So, a 50 minute broadband, TV and phone. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Turn on and start the Box. You can also identify a split socket looking at the side. You may need to use the spanner provided. Stay safe online. We have tried plugging it into the only box we found it would fit but no luck. Sorry to hear your self-installation was unsuccessful because you do not have a VM socket. Options. Plug the cables into the Hub. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband.